Our Policies

At Custom Concepts Off Road, we believe in doing things the right way — with honesty, quality, and clear communication.


These policies outline how we operate, protect your information, and handle orders, services, and support.
We encourage you to take a moment to read through them so you know exactly what to expect when working with us or purchasing from our store.

Whether you’re ordering parts, booking a custom build, or browsing our range of off-road gear, our goal is to make your experience smooth, secure, and reliable.

  • We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website or engage with Custom Concepts Off Road.

    Information We Collect
    We may collect personal details such as your name, phone number, email address, billing and shipping details, and vehicle information when you make an enquiry, book a service, or place an order.

    How We Use Your Information
    Your details are used to:

    • Process and deliver your orders or bookings

    • Communicate about quotes, orders, and project updates

    • Send invoices and payment confirmations

    • Provide after-sales or warranty support

    • Share occasional updates, offers, or newsletters (only if you opt in)

    Data Storage & Security
    We use secure systems and trusted third-party providers (such as Squarespace, Xero, Stripe, and PayPal) to process and store your data.

    Your information is never sold, shared, or disclosed to unauthorised third parties.

    Cookies
    Our website uses cookies to help improve performance and user experience. You can disable cookies in your browser if preferred.

    Your Rights
    You can contact us at any time to access, correct, or delete your personal data by contacting us.

  • By accessing or purchasing from this website, you agree to the following terms and conditions.

    General Use
    This website and its content are provided for general information and promotional purposes. We reserve the right to update or change any part of the site, our services, or these terms at any time without notice.

    Products & Services
    We take care to ensure all information, images, pricing, and availability are accurate, but errors may occur. Prices are listed in Australian Dollars (AUD) and are subject to change without notice.
    All custom work is quoted individually, and additional costs may apply for changes or upgrades requested after work has commenced.

    Quotes & Bookings
    Quotes are valid for 14 days unless otherwise stated.
    A deposit is required to confirm all workshop bookings or custom fabrication projects. Deposits are non-refundable once work or material ordering has begun.

    Intellectual Property
    All designs, images, branding, and written content on this website are the property of Custom Concepts Off Road and may not be copied, distributed, or reproduced without permission.

    Limitation of Liability
    Custom Concepts Off Road is not liable for any loss, damage, or injury resulting from improper installation, misuse, or modification of products purchased from us.
    Professional installation is recommended for all mechanical and electrical components.

  • We aim to ensure every customer is satisfied with their purchase or service. If something isn’t right, please contact us within 7 days so we can resolve the issue promptly.

    Products

    • Returns are accepted for faulty or defective products in accordance with Australian Consumer Law.

    • Returned items must be unused, in original packaging, and accompanied by proof of purchase.

    • We do not accept returns for change of mind, custom orders, or made-to-specification products.

    • If a replacement or repair is not possible, a refund may be issued at our discretion.

    Custom Fabrication & Workshop Services

    • Deposits for custom builds, installations, or workshop bookings are non-refundable once materials have been ordered or work has commenced.

    • If you need to reschedule a booking, please provide at least 7 days’ notice.

    • No-shows or late cancellations may incur a fee to cover time and preparation.

    Faults & Warranty Claims
    If you experience an issue with a product or installation, please contact us with your order or job details. We’ll assess the situation and work with the manufacturer or supplier to provide a resolution under warranty where applicable.